Knock Knock Doc
by SOS Medlink
Frequently Asked Questions
Q. Where is KnockKnockDoc based?
A. While KKD Corporate offices are based in Los Angeles, we are able to provide service throughout the United States. To see what services are offered in your area, please visit http://knockknockdoc.com/ourproviders.html.
Q. What areas do you service?
A. KKD only offers services where we have complete confidence in the ability of our medical providers to reach you in a timely manner. As we continue our nationwide growth, you can check to see on the services offered in your neighborhood by visiting http://knockknockdoc.com/ourproviders.html
Q. Do Doctors carry any medications?
A. Some of the doctors carry basic starter dose antibiotics and/or over the counter medication. At the doctor’s discretion, and as appropriate and available, the patient will be dispensed with a starter dose while prescriptions are being filled.
Q. Do Doctors carry any Narcotics?
A. For safety reasons as well as legal reasons, KKD providers DO NOT carry narcotics. They may be prescribed after physical examination if the doctor deems it necessary and appropriate.
Q. Can I renew my prescriptions?
A. If you need an existing prescription refilled following a KKD visit you may have your pharmacy call the doctor and he will refill it if appropriate at NO extra charge. While KKD is not an online pharmacy, our service coordinators can direct you to one that can assist with your other prescription needs. The doctors will not fill out prescriptions without a physical examination.
Q. Can prescriptions be delivered or do I need to picked it up?
A. In the areas where KKD has a relationship with local pharmacies, your prescriptions can be delivered at NO extra charge
Q. Do I have to be a Member to use your services?
A. Yes, KKD is a membership based service.
Q. Are the services available 24/7?
A. Our call center and dispatch is available for you 24/7. However depending on the service you require at the time of your call, it may take 12 to 48 hrs before service is provided.
Q. Will a Nurse go see a patient daily & provide the needed care for a chronic or bedridden patient?
A. KKD has a directory of nationwide home health agencies. Depending on your needs a KKD service coordinator can direct you and match you to the appropriate provider.
Q. What about my primary care physician?
A. Not all the doctors in the KKD network necessarily want to assume the position of your primary care physician and they are very happy to consult with your regular doctor in order to coordinate your care when visiting you at home. However, in the event you do not have a primary care physician, our affiliate doctors are well qualified to take this responsibility
Q. What do I do in case of an emergency ?
A. For any medical Emergency, immediately call 911.
Q. What will be the cost for a house call?
A. The out-of-pocket cost for a KKD house call is based on the doctors fee schedule in your area. Many of the providers we refer you to accept most major insurance companies and Medicare. You may be asked for a co-pay depending on the deductible and plan you have. If insurance is an issue, please notify the KKD service coordinator when you call.
Q. What about insurance?
A. There are many insurance companies, and each one offers many different plans, it is impossible to predict how each plan will reimburse the fees. But you should know that there is a CPT code for “house calls”. We suggest that you discuss with your health insurance provider to inquire about the type of coverage. After each house call, the physician will provide you with the paperwork to submit for reimbursement to your insurance company.
For Home Health Care, Medical Transportation, and in Home Diagnostics, most providers are in the network of most insurance providers. Therefore the services are in some instances fully covered. The best way to proceed is to discuss ahead of time with your insurance carrier regarding the services that are covered under your plan.
Q. What If I have not met my deductible yet?
A. You will have to abide by the rules of your specific insurance coverage. We will do our best to work with you in understanding the insurance options available to you.
Q. What happens if I don't have insurance?
A. If you don't have insurance, you will be required to pay for every service you require separately. KKD will do its best effort to help you find and choose the most cost effective providers. Our trained service coordinators are there to assist you.
Q. How often can I use your service?
A. As often I you wish. We have no call limits.
Q. Is it one card per family member?
A. No it is one card per household, therefore covering your loved ones as well as yourself.
Q. Do the Doctors in the KKD network have hospital privileges?
A. If, after examination you need to be admitted to the hospital, the Doctor will call your primary care physician and decide with him which hospital would be better best suited for you. In the event the primary care physician is not available, the Doctor will call the hospital of your choice and make all the necessary arrangements with the hospital's attending physician, to coordinate your admission in the most effective way.
Q. What does a physical examination include?
A. A comprehensive examination, includes diagnostic testing when available and necessary. Our Doctors are not on a time constrained limit, they will spend whatever time is necessary to provide you with the most effective care and treatment.
Q. Do you coordinate any other services?
A. Yes. KKD has a full network of other medical and alternative services. We can arrange consultation and treatment with a specialist, a Hospital and or an Urgent care facility. We can match you with a Home Health Agency, an assisted living center, a social worker, a legal specialist, and many other medical related services. We have resources for both adults and children.
Q. What other types of benefits will this membership bring me? What are other KKD membership benefits?
A. KKD also offers a discount program list of "participating providers". The names and locations of participating providers are found on the KKD website. (www.KKDdiscountprogram ).
Q. How Do I Pay For KKD membership and Services?
A. For your convenience, we accept MasterCard, VISA, and AMEX.
We take the information needed to process your credit card when you call for services. Alternatively you can provide that information through our registration form on line. http://www.knockknockdoc.com/membersjoin.html.